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Questions for the editorial team
If you have spotted a factual error in a review, noticed a bonus offer that has changed, or want to challenge a rating, this form is the right place. The editorial team can answer questions about how a casino was assessed, why a particular score was given, and how our review process works. Corrections are taken seriously: when you point out outdated information, the relevant page is re-checked against the operator’s current terms and updated within a reasonable time.
Anything that concerns the running of your own account sits outside our reach. If you need help with a login problem, a deposit that has not appeared, a withdrawal that is delayed, or a verification request, you must contact the casino’s own support team. We cannot see your account, we cannot access your transaction history, and we have no authority to intervene in a dispute. Sending those questions here will only slow you down.
Account and payment issues
Account, deposit and withdrawal problems always belong with the operator. The casino holds your funds, manages your verification, and controls the payment systems. Only that operator can investigate why a withdrawal is pending, why a deposit was declined, or why your account was limited. Our editors cannot act on your behalf, cannot reset passwords, and cannot unlock accounts.
If you are unsure whether a casino’s behaviour is reasonable, you can still use this form to ask for an editorial opinion. We can tell you what the standard practice is and what the terms usually allow, but the resolution itself has to come from the operator.
Corrections and outdated details
Casino terms change often. Wagering requirements, game contributions, payment methods and bonus conditions are all subject to updates that we may not have caught yet. When you report a change, the editorial team verifies it against the operator’s published terms and amends the review if the report checks out. Where there is doubt, we note the discrepancy rather than guess.
Reports of outdated information are handled without prejudice to your own account status. You do not need to be a customer of the casino to send a correction, and you are welcome to remain anonymous. What matters is that the information you provide is specific enough to re-check.